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Internet Explorer 7 Troubleshooting (IE7)

 
  1. Internet Explorer was automatically upgraded to my system. How can I go back to Internet Explorer 6?
  2. While surfing, IE7 will freeze randomly.
  3. How can I install Internet Explorer 7?
  4. When I install IE7, will I lose my current list of Favorites?
  5. A certain web site from my favorites list will not work within IE7
  6. How can I add a different search engine to the Search box menu?
  7. What is this Phishing filter and what does it do?
  8. Will Internet Explorer work with Windows 98?
  9. What is the benefit of having the Menu Bar hidden?
  10. What happened to the File menu that IE6 had?
  11. What is "tabbed" browsing?
  12. Has the Favicon bug been addressed in IE7?
  13. Since upgrading IE from 6 to 7, I can no longer access web sites. What happened?
  14. KB931768 killed my Internet Explorer 7

  15. Can I uninstall IE7 and install IE6 in Vista?

  16. Where did my Favorites go in Internet Explorer 7?

  17. IE7 keeps shutting down

  18. How can I uninstall IE7 and go back to IE6?

  19. AutoComplete passwords is not working

  20. My windows always open minimized

  21. Internet Explorer 7 keeps closing

 

 Use the information below at your own risk.  See "Terms of use"  

Internet Explorer was automatically upgraded to my system. How can I go back to Internet Explorer 6?

  1. Go to Start>> Control Panel>> Add/Remove programs.
  2. Scroll the list to find Windows Internet Explorer 7
  3. Right click and select Remove
  4. Follow the onscreen instructions
  5. Windows Internet Explorer 6 will now appear

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While surfing, IE7 will freeze randomly

If you are experiencing application freezing in Internet Explorer 7, common reasons for this could be:
  • Incompatible Browser Extension
  • Add-ons
  • Spyware or Malware

The first step in troubleshooting this issue is to run Internet Explorer in "No Add-ons" mode. Here's how:

  1. Go to Start>> All Programs>> System Tools
  2. Click Internet Explorer (No Add-ons)

Restart Internet Explorer. If it runs smoothly, then it can be determined that one of the add-ons was causing the problem. You will need to continue troubleshooting this issue until you find out which add-on was causing the problem. You will need to do this using the Manage Add-ons feature. Here's how:

Note: You will need to reverse the above steps to place Internet Explorer 7 back in regular mode for troubleshooting purposes.

  1. Start Internet Explorer 7
  2. Go to Tools>> Programs tab>> Manage Add-ons button
  3. Under the option "Add-ons that have been used by Internet Explorer", you will see a list of all of the add-ons installed on your system.
  4. Click the name of an enabled add-on and then click Disable under the Settings option.

Note: You may want to speed this process by disabling 3 or more add-ons at a time.

  1. Close Internet Explorer 7 and restart it. If it runs smoothly, you have successfully identified the offending add-on. If the problem persists, repeat the above steps until the offending add-on is identified.
  2. Once the incompatible add-on is identified, it may be necessary to uninstall it using Start>> Control Panel>> Add/Remove Programs. Or better yet, use the programs built in uninstaller (if available). In many cases, updating the program to its latest version solves many of these issues.

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How can I install Internet Explorer 7?

Click the link below, then select the appropriate version for your system. Once you've made your selection, follow the onscreen instructions to complete the installation.

http://www.microsoft.com/windows/ie/downloads/default.mspx

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When I install IE7, will I lose my current list of Favorites?

No. the favorites list will automatically transfer in to IE7.

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A certain web site from my favorites list will not work within IE7

In the event a web site does not work in IE7, you can use a tool called; User Agent String. This is a small utility that will work around this issue. This tool will launch an emulation of IE6's User Agent String. You can also report this problem to Microsoft when using this tool so that the affected site's owner can be contacted and the problem fixed. Click the link below to download the User Agent String tool:

http://go.microsoft.com/fwlink/?LinkID=70356

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How can I add a different search engine to the Search box menu?

  1. Simply locate the Search box drop down menu.
  2. Click on "Find more providers...". (See Fig#1 below)
  3. Enter the web address for the search tool you would like to use in to the URL text box.
  4. Enter the name of the search tool or the name that you would like to use in the Name text box.
  5. Click the Install button.

Your new search tool will now be incorporated in to your Search box.

(Fig #1)
Search Box

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What is this Phishing filter and what does it do?

Phishing is defined as this:

Short for Password Harvesting Fishing. It is the luring of sensitive information, such as passwords and other personal information, from a victim by masquerading as someone trustworthy with a real need for such information.

Popular targets are users of online banking services, and auction sites such as eBay. Phishers usually work by sending out spam e-mail to large numbers of potential victims. Typically the email will appear to come from a trustworthy company and contain a subject and message intended to alarm the recipient into taking action.

A common approach is to tell the recipient that their account has been de-activated due to a problem and inform them that they must take action to re-activate their account. The user is provided with a convenient link in the same email that takes the email recipient to a fake web page appearing to be that of a trustworthy company. Once at that page, the user enters her personal information which is then captured by the fraudster.

By using IE7's Phishing tool, you have the benefit of a large user base utilizing its dynamic protection. The Phishing filter is updated many times an hour and provides a method of checking the validity of a web site and to also report a suspected one.

The Phishing filter is turned on by default, but you can change this setting at any time in the "Tools" menu.

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Will Internet Explorer work with Windows 98?

IE7 is based on a source code that is only available in the Windows XP and Vista environments.

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What is the benefit of having the Menu Bar hidden?

The idea behind making the menu bar hidden is to give a user more viewable screen space while browsing the web. With the new shortcut menu's as seen in the figure below, anything that you would need to do from the menu bar is found in the shortcut menu items.

Menu Bar

Note: To force the File Menu to the top as it was in IE6, see our tweak located here:

http://www.5starsupport.com/info/ie7.htm#file-menu

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What happened to the File menu that IE6 had?

It is still there, only it is hidden by default. If you would like to unhide the menu bar, you can either turn it on via the "Tools" menu or simply press the ALT key on your keyboard to toggle it on and off. The reason why the File menu was hidden by default is to provide a more streamline browsing experience. All of the File menu items can be found in the shortcut menu items located at the top right of your browser screen.

Note: To force the File Menu to the top as it was in IE6, see our tweak located here:

http://www.5starsupport.com/info/ie7.htm#file-menu

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What is "tabbed" browsing?

New in Internet Explorer 7 is a feature called Tabbed browsing. This allows users to manage multiple web pages within one browser window. Here's how it works:

First, let's discuss the many ways you can open a new tab:

Method #1:
When you initially open a web page in IE7, it will open in a tab. Located to the right of the first tab is a small grey box and when you mouse over and click this box, it will open the next tab. The small grey box will appear to the right of as many open tabs as you wish.

Method#2:
When you open the first web page, right click on the opened tab and select New Tab.

Method#3:
With a web page opened. Right click on any hyperlink and select "Open in New Tab".

Method#4:
With a web site open, press CTRL + T on your keyboard. A new tab will automatically open.

<>Refresh a Web Page:

To see the most current information on a web page, simply right click the opened tab and select Refresh. Or, if you have multiple tabs open, you can refresh all of them at the same time by right clicking any tab and select Refresh All.

<>Tab Groups:

Tab Groups is a neat way to organize your favorite reference sites so that you can easily return to the same grouping. For instance, you enjoy reading 4 different news related sites daily to keep you current, so if you would like to keep these sites together as a group, open each of these sites in a separate tab. Now save them as a group to your Favorites, here's how:

  1. Click the shortcut menu item that is a green plus symbol and a yellow star located to the left of the first tab.
  2. Select "Add Tab Group to Favorites".
  3. Name the tab group Daily News (or what ever you wish).
  4. Select the folder you would like to save the Tab Group in from the "Create in:" drop down menu.
  5. Click the "Add" button

The selected sites will now be saved in your Favorites menu for future recall.

<>Shuffle the Tab Order:

With multiple tabs opened, you can drag and drop these tabs to any order that you wish. Try this:

  1. Open three tabs
  2. Hold your mouse cursor over the third tab.
  3. Left click and hold the click down and drag the third tab over to the left of the first tab.
  4. Release the click and what was once the third tab will now be in the first position.

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Has the Favicon bug been addressed in IE7?

Yes, the Favicon icons seem to show up much better in IE7.

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Since upgrading IE from 6 to 7, I can no longer access web sites. What happened?

A possible cause could be that when you upgraded, IE7 changed a Internet connections setting that you previously had in IE6. Here is a possible way to work around this issue:

1. Open IE7>> Tools>> Internet Options
2. Click the Connections tab
3. Click to highlight the first entry under Dialup and Virtual Private Networks settings, then click the Settings button.
4. Place a checkmark in the Automatically detect settings checkbox, then click OK.
5. Repeat steps 3 and 4 for all listed Dialup and Virtual Private Networks
6. With the Connections tab still selected, click the LAN Settings button.
7. Place a checkmark in the Automatically detect settings checkbox, then click OK.
8. Close IE7 and restart the browser.

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KB931768 killed my Internet Explorer 7

KB931768 was designed to fix something in the Phishing Filter. If you disable the Phishing Filter, IE7 will function normally. Since in this case, KB931768 has already been installed, you will need to uninstall this update via ADD/REMOVE Programs. Once it is uninstalled, functionality will be restored to IE7. Then, follow the instructions below.
  1. Open Internet Explorer
  2. Go to Tools>> Internet Options>> Advanced tab
  3. Scroll the list and under "Security" tick the option titled: Disable Phishing Filter

Once the Phishing Filter is disabled, go ahead and install the update.

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Can I uninstall IE7 and install IE6 in Vista?

No. IE6 will not run in Vista.

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Where did my Favorites go in Internet Explorer 7?

Q: I have just purchased a new computer with Vista Premium and IE7 on it. When I open Internet Explorer 7, I can't find where the favorites are any more. IE7 doesn't have favorites?

A: Yes, IE7 has favorites. Accessing your favorites is a little different in IE7 compared to IE5 and later. With IE7 open you will notice a yellow start off to the left of your screen. That yellow start will open your favorites. Directly to the right of the yellow star you will notice a green "+" symbol on top of a yellow star. This is how you add your favorite sites. If you would like to see the text menu (File, Edit, View...etc) that you were used to seeing in your previous version of IE, simply press the ALT button on your keyboard and it will pop up.

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IE7 keeps shutting down

Q: I have just upgraded to Vista and have configured my IE7 add-ons like I had them in IE6. IE& doesn't appear to be as stable as IE6 was. How can I keep IE7 from randomly shutting down.

A: There are many add-ons that have a problem running in Vista right now. Until the software developers fix their products this will continue to be a problem. To verify that it is in fact an add-on, please start IE7 without running any add-ons. Here's how:
  1. Close Internet Explorer 7
  2. Go to Start>> Programs>> Accessories>> System Tools>> Internet Explorer (no add-ons)
  3. You have now set Internet Explorer 7 to run without the use of any add-ons.

Go ahead and open IE7 and see if your shut down problem is resolved. I suspect it will be. If that solved the problem, you will need to restart IE7 using add-ons, then disable your installed add-ons until the culprit(s) is found. Here's how:

  1. Close Internet Explorer 7
  2. Go to Start>> Programs>> Accessories>> System Tools>> Internet Explorer (add-ons)
  3. You have now set Internet Explorer 7 to run without the use of any add-ons.
  4. Open IE7
  5. Go to Tools>> Internet Options>> Programs tab
  6. Click the Manage add-ons button
  7. Open the "Show:" dropdown menu and select Add-ons currently loaded in Internet Explorer
  8. You will now see a list of currently installed add-ons. Click the first one to highlight it, then under the "Settings" category, select "Disable".
  9. Click OK.
  10. Close Internet Explorer and then restart it. If this solves your problem then you have found the culprit. If not, continue disabling the add-ons one by one.

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How can I uninstall IE7 and go back to IE6?

Q: I am running Windows XP and have recently installed IE7. I'm not happy with IE7 and would like to return to IE6. How can I safely do this?

A: You can revert back to IE6 by uninstalling IE7 via Add/Remove Programs. Here's how:
  1. Go to Start>> Run. Type in: appwiz.cpl [Enter] or click OK
  2. A list of programs will now be shown. Locate Windows Internet Explorer in the list and click to highlight the entry.
  3. Click the Remove button
  4. Follow the on-screen instructions to uninstall IE7.

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AutoComplete passwords is not working

Q: I cannot seem to find where I can save the password information and user names on certain web pages and forums that I visit. I was always prompted while using Windows XP. How can I activate this feature in Vista?

A: Try this:
  1. Open Internet Explorer
  2. Select Tools
  3. Select Internet Options
  4. Select the Content tab
  5. Under the AutoComplete category, select the Settings button
  6. Check all those that apply.
  7. Apply the change and restart Internet Explorer

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My windows always open minimized

Q: When using Internet Explorer 7, my windows always open minimized. I then have to maximize it from there. Is there a way that I can make IE7 open maximized and remember this setting?

A: Sure. In both IE7 and Windows Explorer the method is the same. Just open the window, resize to your liking either by grabbing the edges with your mouse and pulling the edges to a desired size, or by just clicking the maximize box in the upper right of the window (next to the "X"). Then, immediately close the window by clicking the "X" in the upper right corner of the window. The next time you open the window, you will see the change. If that doesn't work, repeat the step above except when you attempt to close the window, try holding down the "CTRL" key on your keyboard and then click the "X".

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Internet Explorer 7 keeps closing

Q: Each time I bring up IE7, I receive a message that states: "Internet Explorer has encountered a problem and needs to close". I have tried to reset IE7 back to the original default settings but that doesn't work. Is there anything that I can do to get IE7 working normally again?

A: It sounds like there is a conflicting add-on causing the issue. Try this:
  1. Open Internet Explorer 7
  2. Select Tools
  3. Select Manage Add-ons
  4. From here, try disabling each add-on one by one until IE7 becomes stable. That is, disable one, try using IE7. If you still get the error message then enable the last one and disable another until you find the culprit.

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