Support Monthly Newsletter
October 2000 Issue
In this issue:
1) Note From the Editor
2) Troubleshooting your Mac
3) Helpful Web Sites
4) The Linux Operating System
5) The Bomis Browser
6) The NeoPlanet Browser
7) Partitioning your Hard Drive
8) Temporary Internet Files Q & A
9) 5 Star Support Problem & Solution
10) Windows 95/98 Tips
 Note from the editor:
by Vince Underwood
Coming soon - Windows ME Technical Information
 Troubleshooting your Mac:
by T. Underwood
Troubleshooting solutions for the Mac
The Mac Doctor:
They provide on-site Mac Troubleshooting Service 24 hours a day, 7 days a
 The Linux Operating System:
by Vince Underwood
In the beginning there was only one operating system (IBM). Then there was
Apple. Soon, however, with the release of Windows 3 the Holy Wars began.
Now whole generations of computer users do not know another operating
system exists for their computer.
What is Linux?
Linux (pronounced with a short I) is an operating system for computers
that was created in 1991 by a student at the University of Helsinki, Linus
Torvalds. Torvalds, and a small group of programmers developed Linux from
the UNIX operating system running at the computer lab. They made
modifications to the system, updating it and making it more useful. Then,
they did something unheard of: instead of marketing the OS and making
billions of dollars, they posted the source code (the code a computer uses
to create a file that runs a program) onto the Internet and asked for
suggestions. Programmers from around the world began, and are still
modifying the system.
Each new version of Linux incorporates many of these modifications, with
Torvalds himself choosing from among the changes.
As an operating system, Linux has some remarkable advantages over Windows.
- Multi-user support
A single computer can have many users working at the same time.
With enough resources a single Linux machine can have hundreds
of users at once.
 The Bomis Browser:
by M. Kronisch
San Diego-based Bomis.Com delivered a new Web browser--called the Bomis
Browser--that eliminates popup advertisements.
browsers. The company is making it free for the download at its Web site.
"We anticipate a large public demand for this," said Bomis cofounder Jimmy
Wales. "People absolutely hate these popup advertisements."
In addition, the Bomis Browser includes a feature that will allow people
to anonymously and voluntarily choose to share their browsing history with
"We're going to compile the data to come up with the most extensive data
on what is popular on the Internet. We are additionally going to use the
data to refine our search engine's capabilities to help us find good sites
to include in the Bomis index," said Wales.
Bomis.com is a member built Web-index, in which people register themselves
for free membership, receive a password, and then are able to build rings
on subjects of interest to them.
Download the Bomis browser here:
 The NeoPlanet Browser:
by J. Burt
NeoPlanet has many features! The security of Internet Explorer and higher
speed than Netscape! NeoPlanet requires IE now and in the future it can be
used either way. In the "Settings" section of the browser users will be
able to switch between the two rivals simultaneously. Oh and in the far
future I think they will be able to use BOTH BROWSERS together WITHOUT any
extra hard-drive activity. The site NeoPlanet.com has not only a Skin
Archive but also a Channel Archive. The infobox in the right-hand corner
gives you the latest news, NeoPlanet Welcomes, Ads, and Email
notifications. This is definitely a wonderful browser!
The NeoPlanet browser gives you:
*Enhanced Surfing - Go where you want, faster!
*500+ Stylish Skins -Your Own NeoPlanet looks, feels, and
sounds the way you want it to.
*Communities - Enjoy integrated instant messaging, discussion boards,
chat, and more…
All in a free, 5min. Download on a 56K connection - under 3.5MB! It's
Fast, Free, Easy!
Download the NeoPlanet Browser here:
 Partitioning your Hard Drive:
by Matt Jobson
A partition is a "dedicated" amount of space set aside for data on a hard
(kinda like a piece of pie)
A blank empty hard drive had only one partition.
(the full pie)
A hard drive with multiple partitions could be like this:
One 2GB partition and one 4GB partition on a 6GB hard drive.
(GB = Gigabyte = 1,000 Megabytes = 1,048,576,000 Bytes. approx.)
Why do we decide that we need a partition?
Say that you haven't partitioned your hard drive and your windows crashes
and you can't get back into windows. You lose all of your crucial data
that hasn't been previously backed up. But if you partition your hard
drive, (6GB Hard Drive = 1GB for windows + 5GB for crucial data databases,
emails, word documents, multimedia, pictures and all kinds of "data
files") then all of your crucial data is stored on the other partition of
the hard drive. Basically the same as having two hard drives.
(one goes, the other one is still there)
This means that your information is more safe.
Another reason for partitioning your hard drive is for convenience or for
use of multiple operating systems.
NOTE: Even advanced users have a hard time using the "FDISK" utility.
This is NOT for the beginner. If you do not feel you are up to the task of
partitioning your hard drive, take your computer to a licensed
 Temporary Internet Files Q & A:
The following is excerpt from CNET help:
When you delete the cookies in the TIF and reindex the Cookies <index.dat>
file, are they totally gone from the \Cookies folder as well. In other
words, does reindexing the folder delete the cookies totally.
I'm just trying to understand the interrelationships between the Cookies,
History, and TIF folders, i.e. which ones are built on which. Also,
whether the TIF folder just keeps growing even if you decide to save less
history etc. In other words, does the \TIF folder ever get smaller based
on what you do to Cookies or History, or does one have to manually delete
items from the TIF folder or deltree it to get rid of stuff.
<index.dat> is a text file and can be read using NotePad. The contents
won't mean anything to you but you'll notice the relationship (pairing)
between your existing cookies and the text of this DAT file. If you delete
a cookie, whether from TIF or Cookies, that deleted cookie will remain
indexed in this DAT file as simply deleting the cookie does NOT remove it
from the index. This DAT file MUST be deleted from either the command line
or <autoexec.bat>. When this DAT file rebuilds it will only index the
cookies that are currently in the Cookies directory.
For reasons unbeknownst to me IF you delete a cookie from TIF then check
the Cookies directory you will notice it is gone from there also. Now, if
you delete the DAT file and restart the PC the indexing of those cookies
you deleted from TIF will be missing. Now the fun part IF you delete the
cookie from the Cookies directory instead of from TIF then delete and
rebuild the DAT file it will still be indexed. Not until you repeat this
process will things clear.
If you delete a cookie from TIF it will not be indexed after deleting and
rebuilding of the DAT file BUT if you delete the cookie from the Cookies
directory you have to do it twice. I said it doesn't make much sense.
I'm sure you have a few unwanted cookies, (double-click, hitbox and
flycast immediately come to mind) try this procedure on them until you
become comfortable and see how things work. Click on the Internet Address
heading of TIF in Exploring and cookies will float to the top. The names
of these cookies pretty much tell you where you got them from.
The size of TIF is determined by your 'Amount of disk space to use:'
setting in Internet Properties/General Tab/Settings Button. Once it
reaches this size it will stop growing. History on the other hand will
depend on the number of days you have it set for. How these settings
should be configured depends on you and your browsing habits. If you
browse 5 MB a day and have 7 days of history you'd need 35 MB or more of
TIF storage to cover.
The accepted way to delete Temporary Internet folders is from the command
line in DOS using the "DELTREE" command. Boot to a DOS prompt and type
 5 Star Support Q & A's:
by Vince Underwood
I was having a number of program aborts, so I reinstalled Windows 95 from
the CD. The CD is 1997 with Plus and USB support. Version is 4.00.950 B in
Dragging of files no longer works. I installed the Y2K updates in case it
might overwrite a DLL that was faulty, but that didn't help any.
Many have fixed this problem by applying the OLE update from MS. The
problem can be caused by reinstalling Windows without uninstalling IE4
first. If that is what you did, see this KB article:
If you try the OLE update, when you install the update, it will tell you
that it is replacing files that are newer and it will recommend that you
keep the newer files. Answer no, so that it will replace the newer files.
If you want to be cautious, backup the newer files first. The files
contained in the OLE update are:
Or you can try recovering the matching files from the Win95 CD - Go to
a DOS prompt, log to the CD, change to the Win95 folder with
EXTRACT /A /L C:\windows\system win95_02.cab ole*.dll
EXTRACT /A /L C:\windows\system win95_02.cab compobj.dll
 Windows 95/98 Tips:
by Vince Underwood
OPENING DOWNLOADED FILES AUTOMATICALLY:
You can configure Windows 98 to open downloaded files automatically when
the download is complete, saving you the trouble of opening the file
yourself. The trick is to set the file type (see the note below) to open
automatically in the Folder Options. Go to Start, Settings, Folder
Options, and click the File Types tab. In the list, find the file type
you're looking for, click on it once, and click the Edit button. Check the
Confirm Open After Download box and click OK. The next time you download a
file of this type, Windows will automatically open the file when the
Note: Be careful about choosing which files to set up for automatic
running. Microsoft Word files, for example, can contain macro viruses that
could be spread when they are opened. It's best to save document and
executable files that could have viruses to disk, and then scan them with
your Anti-virus software before opening them. But this technique can be a
good choice for other file types, such as image or audio.
END TASK TO RECOVER FROM LOCKUP:
Assuming you're frozen, press Ctrl-Alt-Delete to open the Close Program
dialog box. Select the task that caused the problem (it should say "not
responding" in parentheses) and click the End Task button. After a few
seconds, an End Task dialog box will appear, explaining that the program
is not responding. Click End Task again, and with any luck, Windows will
close just that program.
(Note: If pressing Ctrl-Alt-Delete does absolutely nothing, or if trying
to end a task results in a total lockup, it's time to reboot.)
PRINTING FONT SAMPLES:
These days, most computers come preinstalled with a bounty of printer
fonts. Knowing how they will all look when they print can be tough.
There's an easy way to print samples of the fonts on your computer. Go to
Start, Settings, Control Panel and double-click the Fonts folder. Hold
down the Ctrl key and select the fonts you want to print by clicking with
your mouse. Next, right-click on one of the selected fonts and choose
Print. You'll have to click OK in dialog boxes for each font you selected,
but once you do that, your printer will go to work printing sample pages
for each font.
EDITING A DESKTOP PATTERN:
In our last tip, we showed you how to use a pattern on your desktop:
Right-click the desktop, select Properties, select a pattern (on the
Background tab), and click OK.
Do you have your own idea for a pattern? Time for a little pattern
editing. Right-click the desktop and select Properties. On the Background
tab of the Display Properties dialog box, make sure None is selected under
Wallpaper, and then select the pattern you want to change (or select a
pattern that's close to the one you want to create). Click the Edit
Pattern button, and the Pattern Editor appears.
The rest is just a matter of clicking. Click any square within the
enlarged pattern to toggle its color between black and your desktop's
background color. When the sample matches the look you had in mind, type a
name for the pattern, click Add, then click Done. You can now choose your
custom pattern by name from the Pattern list.
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